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全てのIT職員はITILのITIL4-DPI試験をよく知っています。これは一般的に認められている最高級の認証で、あなたのキャリアにヘルプを与えられます。あなたはその認証を持っているのですか。ITILのITIL4-DPI試験は非常に難しい試験ですが、JPNTestのITILのITIL4-DPI試験トレーニング資料を手に入れたら大丈夫です。試験が難しいと感じるのは良い方法を選択しないからです。JPNTestを選んだら、成功の手を握ることがきるようになります。
ITIL ITIL4-DPI 認定試験の出題範囲：
トピック 出題範囲
| トピック 1 | バリューストリームマッピング：この試験セクションでは、コンプライアンス担当者のスキルを測定し、バリューストリームマッピングの活用方法を網羅します。プロセスの非効率性を特定し、ワークフローを改善することで、全体的な価値提供を最適化できることを示します。
| トピック 2 | 組織変更管理: 試験のこのセクションでは、IT サービス マネージャーのスキルを測定し、IT サービス管理における組織変更管理の役割について説明します。
| トピック 3 | ガバナンスとコンプライアンス：この試験セクションでは、コンプライアンス担当者のスキルを評価し、組織のニーズに合ったガバナンス構造の構築に焦点を当てます。また、説明責任を維持するために、規制、標準、およびポリシーが一貫して遵守されていることを確認します。
| トピック 4 | リスク管理：このセクションでは、ITサービスマネージャーのスキルを評価し、ITサービスにおけるリスク管理の理解を深めます。組織が潜在的な混乱や損失を予測し、最小限に抑え、効果的に対応できるよう支援することに重点を置いています。
ITIL ITIL4-DPI試験の準備方法｜ハイパスレートのITIL4-DPI模擬練習試験｜認定するITIL 4 Strategist: Direct, Plan and Improve (DPI)テスト対策書
ITILのITIL4-DPI試験に参加するのは大ブレークになる一方が、ITIL4-DPI試験情報は雑多などの問題が注目している。たくさんの品質高く問題集を取り除き、我々JPNTestのITIL4-DPI問題集を選らんでくださいませんか。我々のITIL4-DPI問題集はあなたに質高いかつ完備の情報を提供し、成功へ近道のショットカットになります。
ITIL 4 Strategist: Direct, Plan and Improve (DPI) 認定 ITIL4-DPI 試験問題 (Q32-Q37):
質問 # 32
Which type of plan would outline the organizational vision for a multi-year infrastructure expansion?
Which type of plan would outline the organizational vision for a multi-year infrastructure expansion?
- A. Tactical
- B. Operational
- C. Project
- D. Strategic
正解：D
解説：
According to ITIL DPI, planning occurs atstrategic, tactical, and operational levels. Astrategic plandefines long-term direction, includingmulti-year infrastructure expansionthat aligns with business goals. Tactical plans break this down into departmental objectives, while operational plans manage day-to-day execution.
Project plans are temporary and specific but not long-term vision documents.
(Reference: ITIL 4 Strategist DPI, section on "Planning levels - strategic, tactical, operational")
According to ITIL DPI, planning occurs atstrategic, tactical, and operational levels. Astrategic plandefines long-term direction, includingmulti-year infrastructure expansionthat aligns with business goals. Tactical plans break this down into departmental objectives, while operational plans manage day-to-day execution.
Project plans are temporary and specific but not long-term vision documents.
(Reference: ITIL 4 Strategist DPI, section on "Planning levels - strategic, tactical, operational")
質問 # 33
A service provider has experienced a number of problems with their cloud storage service that have caused service outages. Problem management has successfully identified the cause of each incident, but further improvements to the service are considered necessary.
Which is the BEST example of using the 'continual improvement model' to guide improvements to the service?
A service provider has experienced a number of problems with their cloud storage service that have caused service outages. Problem management has successfully identified the cause of each incident, but further improvements to the service are considered necessary.
Which is the BEST example of using the 'continual improvement model' to guide improvements to the service?
- A. Use the model to identify and prioritize improvements to the cloud storage service
- B. Use the model to restore and recover the cloud storage service each time the service fails
- C. Use the model to assess and authorize changes to improve the cloud storage service
- D. Use the model to identify and compare improvements to the 'problem management' practice
正解：A
解説：
Thecontinual improvement modelis applied to evaluate, prioritize, and implement improvements across services, practices, and processes. Here, the focus is thecloud storage service, not just the practice of problem management. Option B reflects the model's purpose-identify improvement opportunities, assess priorities, and act to prevent recurrence of failures. Options A, C, and D misapply the model to either specific practices or operational recovery, not holistic improvement.
(Reference: ITIL 4 Strategist DPI, section on "Applying the continual improvement model to services and practices")
Thecontinual improvement modelis applied to evaluate, prioritize, and implement improvements across services, practices, and processes. Here, the focus is thecloud storage service, not just the practice of problem management. Option B reflects the model's purpose-identify improvement opportunities, assess priorities, and act to prevent recurrence of failures. Options A, C, and D misapply the model to either specific practices or operational recovery, not holistic improvement.
(Reference: ITIL 4 Strategist DPI, section on "Applying the continual improvement model to services and practices")
質問 # 34
When planning a new service, which three factors should be considered when defining the value that the service will create?
When planning a new service, which three factors should be considered when defining the value that the service will create?
- A. Measures, methods, and metrics
- B. Efficiency, effectiveness, and outcomes
- C. Goals, success factors, and key performance indicators
- D. Cost, risks, and outcomes
正解：D
解説：
The DPI guidance highlights thatvalue is defined by outcomes achieved, costs optimized, and risks reduced. When creating a new service, organizations must assess:
* Costs(resources required to deliver the service),
* Risks(potential threats to performance and adoption),
* Outcomes(the results and benefits expected).
This reflects the ITIL service value system's definition of co-creating value between provider and consumer.
(Reference: ITIL 4 Strategist DPI, section on "Value creation and value drivers")
The DPI guidance highlights thatvalue is defined by outcomes achieved, costs optimized, and risks reduced. When creating a new service, organizations must assess:
* Costs(resources required to deliver the service),
* Risks(potential threats to performance and adoption),
* Outcomes(the results and benefits expected).
This reflects the ITIL service value system's definition of co-creating value between provider and consumer.
(Reference: ITIL 4 Strategist DPI, section on "Value creation and value drivers")
質問 # 35
A service provider has established the success factor of:"improved availability of wi-fi service." Using the SMART model, which is the BEST key performance indicator to use to measure this?
A service provider has established the success factor of:"improved availability of wi-fi service." Using the SMART model, which is the BEST key performance indicator to use to measure this?
- A. 5% increase in user satisfaction scores for the wi-fi service
- B. 5% reduction in number of complaints to the service desk by the end of the year
- C. Increase in wi-fi service reliability by the end of quarter 2
- D. 10% increase in resolution of wi-fi incidents within target time by the end of quarter 3
正解：D
解説：
SMART KPIs must beSpecific, Measurable, Achievable, Relevant, and Time-bound. Option A is specific towi-fi availability, measurable (10% increase), achievable, relevant, and time-bound (by end of Q3). Options B and C measure perceptions (complaints/satisfaction) but are indirect. Option D lacks a measurable percentage or defined metric. DPI stresses that success factors should be measured byclear, objective performance outcomes, not just subjective satisfaction.
(Reference: ITIL 4 Strategist DPI, section on "Defining and measuring critical success factors and KPIs")
SMART KPIs must beSpecific, Measurable, Achievable, Relevant, and Time-bound. Option A is specific towi-fi availability, measurable (10% increase), achievable, relevant, and time-bound (by end of Q3). Options B and C measure perceptions (complaints/satisfaction) but are indirect. Option D lacks a measurable percentage or defined metric. DPI stresses that success factors should be measured byclear, objective performance outcomes, not just subjective satisfaction.
(Reference: ITIL 4 Strategist DPI, section on "Defining and measuring critical success factors and KPIs")
質問 # 36
An organization is transitioning to a new customer relationship management (CRM) system with the aim of expanding its customer base and increasing customer retention. The new cloud-based system will be used both internally and by an outsourced call centre. This high-cost, high-priority initiative has many critics who are concerned with lack of resources.
Which stakeholder's support for this initiative is MOST needed to obtain necessary resources and overcome concerns?
An organization is transitioning to a new customer relationship management (CRM) system with the aim of expanding its customer base and increasing customer retention. The new cloud-based system will be used both internally and by an outsourced call centre. This high-cost, high-priority initiative has many critics who are concerned with lack of resources.
Which stakeholder's support for this initiative is MOST needed to obtain necessary resources and overcome concerns?
- A. Information Security Manager
- B. Call Centre Manager
- C. Service Level Manager
- D. Director of Sales
正解：D
解説：
In ITIL 4 DPI,governance ensures that high-cost, high-priority initiatives align with strategic direction.
For initiatives that affectcustomer base and retention,executive sponsorship is crucialto secure resources and overcome resistance. TheDirector of Salesis the key stakeholder since this system directly impacts sales growth and customer management. While service level, security, and call centre roles are important operationally, only executive-level oversight ensures the initiative is prioritized and funded.
(Reference: ITIL 4 Strategist DPI, section on "Governance at multiple levels - Strategic oversight and sponsorship")
In ITIL 4 DPI,governance ensures that high-cost, high-priority initiatives align with strategic direction.
For initiatives that affectcustomer base and retention,executive sponsorship is crucialto secure resources and overcome resistance. TheDirector of Salesis the key stakeholder since this system directly impacts sales growth and customer management. While service level, security, and call centre roles are important operationally, only executive-level oversight ensures the initiative is prioritized and funded.
(Reference: ITIL 4 Strategist DPI, section on "Governance at multiple levels - Strategic oversight and sponsorship")
質問 # 37
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